Encrypted Support
SECURE CHANNEL ID: DH-SUP-882 // STATUS: ACTIVE
PGP Policy
ENCRYPTION MANDATORY
Security Notice: All communications regarding drughub market account recovery, vendor applications, or specific order disputes must be signed with your registered PGP key. Unsigned messages containing sensitive data will be automatically purged by our server filters.
Public Relations
Verification of mirrors, PGP key exchange, and general non-account inquiries.
Contact
24/7 Response
[email protected]
Note: Do not send order details here.
Primary
Dispute Resolution
Strictly for escrow disputes, finalize early requests, and vendor reporting.
Method
Encrypted Internal
Dashboard > Support > New Ticket
Req: Login required to access.
Security Ops
Bug bounty submissions and critical severity vulnerability reporting.
Contact
Priority Queue
[email protected]
Key: Use distinct key for security.
Submission Protocol
-
1
Check Status Verify the market is online via the status indicator before reporting downtime.
-
2
Import Key Import the PGP key to your keyring (`0x48A2...C9F1`).
-
3
Encrypt Draft your message and encrypt it. Plaintext emails will be ignored.
-
4
Sign Sign the message with your own key so we can verify your identity.
Connectivity Troubleshooting
If tickets are failing to load, verify you are using the primary onion:
vmmrsxkevd5j2krt6qo3nw5saj555bbte3hc27lrjkadljxu43sfkcqd.onion